Plesk key update deferral notification

Written by Mike on November 5, 2008 – 5:07 pm -

ERROR:

You getting emails from Plesk, or getting Following error while pressing “Retrieve Keys” from Plesk >> Server >> License Management

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.swsoft.com:5224.
For more details check system help pages


SOLUTION:

Plesk connects Parallels license server at 5224 port for the license update procedure. Make sure that the outgoing connection to ka.swsoft.com:5224 is not blocked on Plesk server or somewhere in the net. This can be examined with commands:

# nmap -P0 -p5224 ka.swsoft.com

[root@support ~]# nmap -P0 -p5224 ka.swsoft.com

Starting nmap 3.70 ( http://www.insecure.org/nmap/ ) at 2008-11-05 10:00 EST
Interesting ports on ka.parallels.com (64.131.90.38):
PORT     STATE    SERVICE
5224/tcp filtered unknown

Nmap run completed -- 1 IP address (1 host up) scanned in 2.205 seconds


# telnet ka.swsoft.com 5224

[root@support ~]# telnet ka.swsoft.com 5224
Trying 64.131.90.38...
Connected to ka.swsoft.com.
Escape character is '^]'.

Tags: , ,
Posted in Plesk For Linux, Windows VPS |

25 Comments to “Plesk key update deferral notification”

  1. Keith Bucher Says:
    December 4th, 2008 at 12:40 am

    I found that another possible cause of this problem is corrupted database entries in the admin database. The detailed my fixes here: http://blog.halomede.com/2008/11/plesk-license-auto-renewal-failures.html

  2. evden eve Says:
    October 22nd, 2009 at 11:53 am

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  3. evden eve nakliyat Says:
    January 1st, 2010 at 1:06 pm

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    January 2nd, 2010 at 9:56 am

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  5. sanal ?irket Says:
    May 25th, 2010 at 8:51 am

    great post thanks for sharing

  6. Rap Says:
    November 30th, 2010 at 5:16 pm

    thanks

  7. Rap Dinle Says:
    December 10th, 2010 at 5:13 pm

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  8. Program indir Says:
    December 15th, 2010 at 2:18 pm

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  9. Tercüme Says:
    December 22nd, 2010 at 12:26 pm

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  11. Kredi Karti Taksitlendirme Says:
    December 29th, 2010 at 12:20 pm

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  12. Lazer Epilasyon Says:
    December 29th, 2010 at 12:53 pm

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    December 30th, 2010 at 12:57 pm

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    December 30th, 2010 at 1:16 pm

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  16. Dü?ün Organizasyonu Says:
    January 10th, 2011 at 3:29 pm

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  17. Kostüm Says:
    January 11th, 2011 at 1:36 pm

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    January 12th, 2011 at 2:50 pm

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  19. Langirt Says:
    January 12th, 2011 at 2:52 pm

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  20. izolasyon Says:
    January 12th, 2011 at 2:57 pm

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  21. Tercüme Says:
    January 18th, 2011 at 12:30 pm

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  22. Lazer Epilasyon Ankara Says:
    January 25th, 2011 at 11:36 am

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  23. Tercüme Says:
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    thanks for al.

  24. zack Says:
    April 26th, 2011 at 4:24 pm

    thanks for that

  25. rap Says:
    June 15th, 2011 at 4:00 pm

    thanks u admn

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